Digital is not only changing how we work, but how we experience work.
As investments in digital transformation rise, employees are expected to continually add new tools to their workflow. New apps and systems promise to raise productivity, increase innovation, and enhance competitiveness. But in reality, poor usability into software is a persistent problem, and it usually leads to the opposite outcomes.
Slower outputs are only one consequence. In the digital workplace, the employee experience is more vulnerable than ever.
Widespread employee frustration with enterprise technology has far-reaching consequences, from stress to disengagement to turnover.
The question is, in the evolving digital workplace, how do you preserve a “human” employee experience?