Agenda

WalkMe Realize is a two day event filled with inspiring conversations, thought-provoking presentations and networking with some of the most forward-thinking leaders in digital adoption. In addition to the main stage keynotes, WalkMe Realize will host breakout sessions based on the following tracks and topics:

Thought Leadership & Market Trends

Methodology & Business ROI

Product & Best Practices

Tuesday

March 10th

Wednesday

March 11th

12:30 PM
Welcome & Lunch
02:00 PM
Time to Realize

Dan Adika, CEO & Co-Founder, WalkMe

Rafael Sweary, President & Co-Founder, WalkMe

02:35 PM
Bridging the Gap Between Technology and Humans

Daniel Newman, Principal Analyst & Founding Partner, Futurum Research

Jason Averbook, CEO & Co-Founder, Leapgen

Digital Transformation, HRTech, Employee Experience, Future of Work
03:05 PM
ReaLIVE

Sangya Singh, CXO, Microsoft

Tara Galvin, VP Digital Transformation & Knowledge Strategy, Comcast

Jeff McKittrick, VP Sales Business Capabilities, Hitachi Vantara

03:40 PM
Coffee Break & Expo Hall
04:30 PM
Winning Digital Transformation With a People-Centric Strategy

Kristina Johnson, CPO, Okta, Inc.

Roxenne Holohan, Head of HR, Portfolio Enablement, Standard Chartered Bank

Kaye Hacker, Assistant VP, Learning & Development, State Farm Insurance

Andrea Elkin, CLO, ADP

B2B, Fintech, B2C, Employee Experience
05:00 PM
Post Digital Culture Shock

Bhavna Arora, Associate Director, Talent & Organization, Accenture

Erika Scanlin, Director, Talent & Organization, Accenture

05:30 PM
People First, Then Technology

Josh Bersin, Founder & Dean, Josh Bersin Academy

Analyst Session, HRTech, Employee Experience, Productivity, Future of Work, Learning
06:05 PM
Realizer Awards Ceremony
7:00 PM
Client Appreciation Dinner & Party
08:00 AM
Breakfast & WalkMe Showcase
09:00 AM
WalkMe Product: The Future of DAP

Kobi Stok, VP Product, WalkMe

Maor Ezer, Chief of Staff, WalkMe

DAP, SaaS, Digital Transformation, B2B
10:00 AM
The Culture of Innovation at Amazon

Richard Hua, Innovation Evangelist, Amazon Web Services

10:30 AM
Expo Hall
11:00 AM
Increasing Productivity with a Digital Adoption Solution

Melissa Hilbert, Sr. Director, CX & CRM Sales Technologies, Gartner

Jeff McKittrick, VP Sales Business Capabilities, Hitachi Vantara

Analyst Session, CRM, Salesforce, Sales, DAP, Productivity
11:50 AM
From Adoption to Strategy: PwC’s Journey with WalkMe

Naama Drukman, Director of Technology Consulting, PwC

Philip Grosch, Partner, Global Salesforce Transformation Program Executive, PwC

Partner Session, Salesforce, CRM, Sales, DAP
12:30 PM
Lunch
1:30 PM
Breakout Sessions
Inspire

1:30-2:00 PM

Digital Adoption Leads to Digital Leadership

Daniel Newman, Principal Analyst & Founding Partner, Futurum Research
Tara Galvin, VP Digital Transformation & Knowledge Strategy, Comcast

Analyst Session, Digital Transformation, ROI

Experience

1:30-2:00 PM

Partner Program | Cognizant

Sampson Tsoi, Executive Director, Cognizant

Partner Session, Change Management, DAP

Play

Stage One – 1:30-1:45 PM

Build Your Company Brand With Seamless Employee Onboarding

Michael Hofmeir, Learning Manager, Talent Management, TIAA

Employee Experience, Onboarding

Stage One – 1:45-2:00 PM

Build an Award-Winning Employee Experience with Contextual, “Just-in-Time” Help

Seth Reyes, Learning Business Partner, Global Customer Operations Learning & Talent Development, PayPal

Employee Experience, Self-Service Support

Stage Two – 1:30-2:00 PM

The Bowling Alley Framework: A Concept for Building Engaging Customer Experiences

Wes Bush, Founder & President, Product-Led Institute

Customer Experience, Innovation

Inspire

2:00-2:30 PM

Leading Through Innovation

Nilanjan Adhya, CDO, IBM Cognitive Applications & VP, Digital Transformation

Product, Innovation, SaaS

Experience

2:00-2:30 PM

Using Automation to Deliver Better Customer Service Experiences

Kate Leggett, VP & Principal Analyst, Forrester Research

Analyst Session, Automation, Customer Experience, Employee Experience, ROI, Call Center

Play

Stage One – 2:00-2:15 PM

Leveraging ActionBot to Increase Adoption and Data Integrity in a Traditional Workforce

Bill Chadek, Learning & Development Specialist, Thrivent Financial

Employee Experience, Automation

Stage One – 2:15-2:30 PM

Walk, Run, Sprint: Jumpstart Your Software Migration with WalkMe

Liza Lemkuil, Sr. CRM Specialist, Baker Tilly
Kerry Drobek, Senior Manager, Baker Tilly

Employee Experience, Change Management

Stage Two – 2:00-2:15 PM

3 Tips to Unleashing a New UX Experience

Hilary Johnson, Sr. Director, Customer Learning, Avalara

Customer Experience, Product Adoption

Stage Two – 2:15-2:30 PM

Customer Onboarding Is Dead: Uncovering the Future of Product Adoption

Eric Poole, Innovations Team Program Manager, Mindbody

Customer Experience, Onboarding

Inspire

2:30-3:00 PM

Citizen Developers

Maor Ezer, Chief of Staff, WalkMe

Innovation, Cloud, Productivity, Future of Work, ROI

Experience

2:30-3:00 PM

Empowering Care Teams to Wow Customers at Scale

Rodney Tupai, VP, Product Management, Marriott International
David Bauman, Director, ‘AAdvantage’ Customer Service, American Airlines

Customer Experience, Automation

Play

Stage One – 2:30-3:00 PM

Building a Culture of Continuous Adoption

Gilles Fransen, Managing Partner, DGTL Ventures

Partner Session, Employee Experience, Customer Experience, Innovation, Future of Work

Stage Two – 2:30-2:45 PM

Creating a Unified Product Experience for 100M+ Customers

Miya McClain, Sr. Manager of Product Management, Cisco Webex

Customer Experience, Product Adoption

Stage Two – 2:45-3:00 PM

Creating the Customer Experience Your Users Expect While Maximizing Business Impact

Steve Hoffman, Sr. Product Lead, Treasury Solutions, Bank of the West
Jamie Lin, Director, Treasury Solutions Channels, Bank of the West

3:00 PM
Coffee Break & Expo Hall
3:30 PM
Breakout Sessions
Inspire

3:30-3:50 PM

The Economics of Digital Leadership

Ian McLean, Head of IT Employee Experience, Schneider Electric

Digital Transformation, ROI, Employee Experience, Technology, Productivity

Experience

3:30-3:50 PM

Moments That Matter: Transforming Communication in the Digital Workplace

Laura Valenziano, Sr. Manager, Digital Transformation & Change Management Walgreens

Employee Experience, HRTech, Productivity, Future of Work, Onboarding

Play

Stage One – 3:30-3:50 PM

How WalkMe Uses WalkMe

Audrey Solomon, Principal Sales Engineer, Strategic Accounts, WalkMe

DAP, Employee Experience

Stage Two – 3:30-3:50 PM

What’s Your ROI Love Language? Measuring the Value of Your WalkMe Investment

Liz Gilliam, Director of Marketing, WalkMe
Dennis Mahoney, VP Global Services, WalkMe

Employee Experience, Customer Experience, ROI

Inspire

3:50-4:15 PM

Learning in the Flow of Work

Andrea Elkin, CLO, ADP
Mackenzie Wilson, Sr. Research Analyst at Bersin, Deloitte Consulting LLP

Analyst Session, Learning, HR, Employee Experience, Future of Work, DAP

Experience

3:50-4:15 PM

Traditional to Transformational: Evolving Customer Experiences for the Modern Consumer

Greg Beltzer, VP Digital Wealth Management, RBC
Brad Rennick, SVP Customer Success, Modernizing Medicine

Customer Experience, Fintech

Play

Stage One – 3:50-4:15 PM

Driving Impact by Branding Your WalkMe Experience

Tobias Washington, Director – Learning Experience, Design & Technology, Talent Management, Christus Health
Paige Clarke, N.A. Professional Services Manager – Strategic Accounts

Employee Experience, Customer Experience, ROI

Stage Two – 3:50-4:15 PM

Sharing the Value to Your Internal Stakeholders

Laura Wilk, Manager, Global Operations Management, Syneos Health
Sandra Van Houtven, Associate Director Training, Syneos Health

Customer Experience, Employee Experience, ROI

Inspire

4:15-5:00 PM

Scaling Digital Adoption Through a Center of Excellence

Stephanie Welsh, Sr. Director for IT Strategy and Enablement, Red Hat
Greisy Flores, Sr. Product Manager, Technology Learning Center, Nestle
Uttam Agiwal, Sr. Manager, Product & Technology, T-Mobile

ROI, Productivity, DAP, Employee Experience

Experience

4:15-5:00 PM

Productivity as a Priority

Conner Forrest, Sr. Analyst, Workforce Productivity & Collaboration, 451 Research
Jayne Lerman, EVP Employee Experience, Mastercard

Analyst Session, Productivity, Employee Experience

Play

Stage One – 4:15-5:00 PM

Developing Win-Wins: Building Cross-Functional WalkMe Partnerships

Kristopher Clark, Sr. Program Manager – Digital Adoption, ServiceNow

Employee Experience, Customer Experience, DAP, Implementation

Stage Two – 4:15-5:00 PM

The Lean, Mean, WalkMe Machine: Building and Scaling WalkMe as a One-Man Team

Christian Suykens, WalkMe Digital Adoption Manager, Thermo Fisher Scientific
Eric Ortiz, Strategic Digital Adoption Consultant, WalkMe

Employee Experience, Customer Experience, DAP, Implementation

5:00 PM
Closing Session & Happy Hour

** The Agenda is Subject to Change

Tracks and sessions

Inspire

While few organizations are realizing the potential of their digital assets, some excel at doing so. Join the industry leaders and forward-looking experts succeeding on their journey toward digital adoption, and uncovering the promise of technology, so that you can drive revenue and mitigate risks.

  • Digital Adoption Leads to Digital Leadership
  • Leading Through Innovation
  • Citizen Developers
  • The Economics of Digital Leadership
  • Learning in the Flow of Work
  • Scaling Digital Adoption COE

Experience

Digital has transformed the way we think and perform, how we work and how we do business. Exceptional digital experiences drive better business outcomes – for both your customers and your employees. Uncover the path to realizing user experiences that translate into business ROI.

  • Change Management
  • Using Automation To Deliver Better Customer Service Experiences
  • Empowering Care Teams to Delight Customers At Scale
  • Moments that Matter: Transforming Communication in the Digital Workplace
  • Traditional to Transformational: Evolving Customer Experiences for the Modern Consumer
  • The Productivity Layer of Employee Experience

play

Digital interactions are reshaping entire business ecosystems. Come play with the latest innovations, and see how to push the boundaries of your knowledge and mold your path toward digital adoption with our talented Productivity Experts, Growth Hackers, Conversion Masters, and Experience Wizards.

  • Customer Onboarding is Dead: Uncovering the Future of Product Adoption
  • Leveraging Digital Adoption as a CX Differentiator for 100M+ Customers per Year
  • Creating the Customer Experience Your Users Expect While Maximizing Business Impact
  • Walk, Run, Sprint: Jumpstart your Software Migration with WalkMe
  • Leveraging Playbooks to Build WalkMe at Scale
  • The Lean, Mean WalkMe Machine: Building and Scaling WalkMe as a One-Man Team